Hidden Risks in Unmanaged Riser Infrastructure
Without professional oversight, riser environments quickly
become a source of ongoing problems. Over time, they accumulate undocumented
cabling, unauthorized changes, abandoned connections, and unverified vendor
activity. The result is:
- Increased
outages and longer resolution times
- Higher
costs from vendor rework and inefficient troubleshooting
- Physical
security risks due to open access and tampering
- Compliance
gaps that can trigger audit failures
- ISP
chaos during turn-ups or upgrades
- Roadblocks
to smart building initiatives and future modernization
- Decreased
building value in competitive property markets
Physical access to riser spaces is often overlooked. No
access control, no logs, no cameras. Anyone with a key or badge can make
changes without accountability. That is a liability waiting to happen.
Proud Member Of:
How Riser Governance Supports Cybersecurity and Compliance
Riser Management is a foundational element of your security
posture. GDS takes a holistic view of infrastructure, protecting all three
layers: physical, endpoint, and logical. Our riser services establish
chain-of-custody over physical infrastructure, eliminate unknown and orphaned
cabling, and enforce Zero Trust principles through access logging, vendor
verification, and active monitoring.
These practices are about more than just keeping your space
clean. Proper support directly helps reach compliance with major frameworks
such as HIPAA, SOC 2, PCI DSS, NIST, and CJIS. Whether you rely on GDS or work
with a separate cybersecurity partner, our role complements and strengthens
your compliance efforts.
Who Needs Riser Management the Most
Riser Management is essential for any building that depends
on reliable, compliant, and scalable connectivity. We work closely with:
- Office
and mixed-use commercial properties
- Medical
facilities and healthcare campuses
- Manufacturing
plants and multi-building environments
- Retail
spaces and hospitality venues
- Property
management firms with growing infrastructure demands
Within these organizations, the people who benefit most are
typically property managers, building engineers, IT directors, operations
managers, and tenants who rely on consistent connectivity. These roles are
often responsible for resolving outages, managing vendors, and maintaining
compliance. When risers are ungoverned, they are the first to feel the pain.
Our services take that burden off their shoulders.
What to Expect During Onboarding
1
Initial Kickoff and Discovery
2
Comprehensive Riser Audit
3
Detailed Condition Report
4
BICSI-Compliant Remediation
5
Implementation of Controls
6
Ongoing Governance Activation
7
Support and Vendor Coordination
Our Comprehensive IT Services
At GDS Technology, we offer a full suite of IT solutions designed to meet the diverse needs of businesses. Whether you're seeking advanced cybersecurity, reliable IT support, or industry-specific compliance, our expert team delivers tailored services to keep your business secure, productive, and ahead of the curve.
Business Video Surveillance Systems
Cloud Services
Cybersecurity Services
Data Backup & Recovery Services
Disaster Recovery Planning
Prepare for the unexpected with proactive disaster recovery planning. We develop customized strategies to ensure business continuity and minimize downtime during emergencies.
IT Compliance Services
Navigate complex IT compliance requirements with ease. We provide tailored solutions to help you meet industry standards and regulations, ensuring your business stays compliant and audit-ready.
FTC Compliance Services
Stay compliant with FTC regulations for data security and consumer protection. We assist in implementing policies and technologies that safeguard sensitive customer information.
PCI Compliance Services
Secure your payment systems and meet PCI DSS standards. Our compliance services ensure your business handles customer payment data safely and efficiently.
HIPAA Compliance Services
Ensure your healthcare operations comply with HIPAA regulations. We provide secure IT solutions that protect patient data and maintain the confidentiality, integrity, and availability of sensitive information.
CMMC Compliance Services
Achieve compliance with Cybersecurity Maturity Model Certification (CMMC) requirements. We help businesses align with Department of Defense standards, ensuring data security and readiness for government contracts.
IT Help Desk Services
Resolve technical issues quickly with our responsive IT help desk services. Our local support team is available to assist with troubleshooting, system updates, and user inquiries.
Managed IT Services
Streamline your IT operations with our proactive managed services. We monitor, maintain, and optimize your IT infrastructure to ensure peak performance and minimal disruptions.
Managed Print Services
Reduce costs and improve efficiency with our managed print services. We optimize your printing environment, providing monitoring, maintenance, and supply management.
Outsourced IT Support
Access expert IT support without the cost of an in-house team. Our outsourced services provide reliable technical assistance, system management, and strategic guidance for your business.
Printer and Office Machine Services
Keep your office running smoothly with our printer and office machine services. From repairs and maintenance to device optimization, we ensure your equipment operates reliably.
Ransomware Removal Services
Mitigate the impact of ransomware attacks with our fast and effective removal services. We eliminate threats, recover data, and strengthen your defenses to prevent future incidents.
VoIP Phone Systems
Improve communication and reduce costs with our VoIP phone solutions. Our systems offer advanced features like call forwarding, video conferencing, and mobile integration for seamless connectivity.
Structured Cabling and Low Voltage Services
Build a reliable foundation for your IT systems with our structured cabling services. We design and install cabling solutions for networks, telecommunications, and other low-voltage applications.
Frequently Asked Questions About Riser Management Services
Isn’t this just cabling work?
Will this slow down vendors or complicate installs?
Will this overlap with our IT team or MSP?
Not at all. We support your IT efforts by keeping the
physical environment clean, documented, and ready for any upgrades or
troubleshooting. MSPs often thank us.
Do we need cameras and access logs?
Yes. Without chain-of-custody over your physical network, there is no way to verify who made changes, when, or why. This is critical for both security and compliance.
Does GDS enforce standards if vendors don’t follow them?
Yes. We act as the authority for your riser environment. All vendor work is subject to inspection and must meet GDS and industry standards.
Will this require downtime?
Usually, no. Our remediation and oversight work are scheduled to avoid business disruption. In most cases, work is completed outside of business hours or during planned maintenance windows.
Who is responsible for Riser Management?
Responsibility can vary by lease or agreement, but both the
tenant and the owner of the property benefit. Owners protect their asset and
gain building value, while tenants gain uptime and support.
What Our Customers Have to Say
The Commercial Real Estate Partner You Need
GDS has been an exceptional partner for me in the commercial real estate market. They have a unique understanding of our needs, and the team is always available to address any issues quickly even if the location is out of state. The responsiveness and efficiency of the GDS team is unparalleled and they always prioritize the customer experience. I have been thoroughly impressed with their level of service as have my peers who also utilize their services.
Heather O'Toole
Senior Property Manager - Coda Tech Square
GDS Sets the Bar for Top-Notch Customer Service
I am impressed with the level of service provided by GDS. Their efficient and quick response to any issue, along with their creative problem-solving skills, make them the go-to choice for anyone looking for top-notch customer service. The remote support and troubleshooting offered by GDS is second to none, and their ability to communicate effectively and consistently is unmatched. If you're looking for timeliness, accountability, and consistent communication, then go with the best - GDS!
Megan Montgolf
Senior Property Manager - Uptown Atlanta
Great IT Support For My Team And Tenants
Stephanie Wiggins
Senior Property Manager - Sanctuary Park
GDS Team's Knowledge Saves Time And Energy
Working with the GDS team has been a real pleasure. Their attention to detail has made all the difference in our operations. Their knowledge of where and how the infrastructure is installed has saved us so much time and energy. I feel the consistency of the staff who work the site is a huge plus as well. They are always on top of things and ready to assist whenever we need them. The GDS team is flexible and eager to assist in many complex facets of the IOT and network technology that we employ at our site. Their dedication to ensuring our success is truly appreciated.
Thomas Wright
Director of Engineering - Colony Square
Communication And Follow-up Is Outstanding
I've always had a great experience working with your team, especially Travis, who has been excellent. However, I'd like to give a special mention to Bennett in the support center for his exceptional assistance with the TV issue in Room 210 last week. His communication and follow-up were outstanding.
Patrick Schmidt
Director of Security & Account Manager - Pennant Park
We Couldn’t Have Asked For Better Service
GDS truly went above and beyond in every aspect of our experience, from the seamless installation process to their exceptional troubleshooting skills. Their dedication to ensuring everything was running smoothly made a world of difference. We couldn't have asked for better service. Thank you so much, GDS, for your outstanding support!
James Huynh
Network Administrator - Freese and Nichols, Inc
We Deeply Appreciate All The Effort The GDS Team Puts Into Every Task
GDS is truly THE BEST! We can't thank you enough for everything you do. Your dedication, expertise, and hard work never go unnoticed, and we deeply appreciate all the effort you put into every task. You go above and beyond in every way, and we're incredibly grateful for your continued support. Thank you for all that you do—it's truly a lot, and it makes all the difference!
Melinda Weems
Property Administrator - Colliers
A Reliable, Go-To Resource Who Consistently Provides Exceptional Support
Jonathan has been an integral part of our account for as long as I've been with Snap—two years and counting! He consistently goes above and beyond, always maintaining a courteous and helpful demeanor. His deep knowledge of the hardware side of our systems is truly impressive, and he's always willing to assist with my many software-related questions. Whether it's solving a technical issue or finding the right solution, Jonathan is a reliable, go-to resource who consistently provides exceptional support. I'm incredibly grateful for his expertise and unwavering assistance!
Kate Carter
Office Manager - SnapNurse
Ready to Take Control of Your Infrastructure?
Riser Management is not a luxury. It is a necessity for any
modern, compliant, and secure building. GDS Technology is here to bring
structure, transparency, and confidence to the physical layer of your network.
