November 24, 2025
The holiday season is hectic enough without tech issues adding to the stress. Customers are rushing to finish their last-minute shopping, employees are balancing family commitments, and everyone's expectations are through the roof. The last thing your business needs is frustrating customers over avoidable technology glitches.
Consider this your Holiday Tech Etiquette Checklist — because no one wants to be that company that dampens someone's day.
1. Update Your Business Hours Online Before Any Customer Frustration Arises
Imagine a customer dashing across town on their lunch break because your Google listing says you're open, only to find a locked door and dark windows. Congratulations — you've just become the villain in their story.
What you should update:
- Your Google Business Profile (the key player!)
- All your social media pages like Facebook, Instagram, and Yelp, wherever customers search for you
- Your website banner showing friendly holiday hours
- Apple Maps — yes, people really use it!
Example message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to spend time with family. We'll return to normal hours on Monday morning—probably a little turkey-hungover but ready to serve you!"
2. Create Warm and Clear Out-Of-Office Replies That Feel Human
If you're stepping away, don't leave customers stranded in email limbo wondering if you disappeared. A well-crafted auto-reply acts like a friendly greeter—professional yet personable.
Sample out-of-office message: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're recharged and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you and your loved ones a joyful holiday!"
3. Keep Your Out-Of-Office Message Brief and Secure
Avoid oversharing personal plans. Customers don't need to hear about Aunt Carol in Denver, your office manager's trip to Cancún, or Bob's "Friendsgiving" adventures.
Too much detail isn't just oversharing—it can pose security risks. Stick to essential dates, response info, and alternate contacts. Save the travel stories for your social channels.
4. Test Your Phone Systems to Avoid Customer Frustration
Holiday callers are often short on time and patience. Ensure your voicemail message is up to date, accurately reflecting your holiday hours without leading callers on a wild goose chase.
Pro tip: Try calling your own number. You might be surprised how many businesses still run outdated greetings from years ago.
Example voicemail: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent needs, press 1 to reach our on-call team. Happy Holidays, and thanks for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your business ships products, make sure customers know the cutoff dates well in advance. Post your "order by" deadlines prominently online and send customer reminders via email.
Late deliveries can frustrate customers, but unclear expectations do even more damage. No one wants to explain why their anniversary gift is arriving in January.
The Bottom Line: Polished Tech Etiquette Creates Happy Customers and Thriving Business
Good holiday tech manners aren't complicated. They boil down to setting clear expectations, communicating warmly like a person, and respecting your customers' time. A few simple updates will save headaches and keep your reputation bright and merry.
Remember, the goal isn't just avoiding issues—it's about making customers feel cared for even when you're away.
Need help ensuring your systems and customer experience stay seamless this holiday season? Call us at 404-719-5222 or click here to schedule your free 15-Minute Discovery Call, and let's explore easy ways to keep your operations smooth while you enjoy a well-earned break.
